For hygiene reasons, fragrances that have been opened or used cannot be returned.
Damaged or wrong item
If your parcel arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or refund.
Unopened items
Unopened items in their original sealed packaging may be returned within 7 days of delivery. Delivery fees are not refundable.
Refunds
Approved refunds are made by bank transfer to the account you provide, usually within 5 working days.